Refund policy

Right of withdrawal

As a consumer, you have the right to withdraw from your purchase within 14 days without giving any reason. This period starts on the day you, or someone you designate, receive the item. If your order consists of several items delivered separately, the period starts when you receive the last item.

This also applies to sale or discounted items.

How to withdraw
Let us know within 14 days that you wish to withdraw from your purchase. You can do this via the withdrawal button on our website (www.kevinsboutique.be/pages/widerruf-formular), by email to info@kevinsboutique.be, or using the model withdrawal form: https://cdn.shopify.com/s/files/1/1034/8458/8379/files/Herroepingsformulier.pdf?v=1790622259
You will receive a confirmation of your withdrawal.

Then return the item within 14 days to: Kevin's Boutique, Karrestraat 60B, 8560 Moorsele (Wevelgem), Belgium. The cost of returning the item is at your expense.

Parcel not collected or refused

If you do not collect your parcel within the collection period of the pick-up point or parcel locker, or if you refuse it on delivery, the carrier will return it to us. We treat this as a withdrawal from your purchase. We will refund the purchase price and the standard outbound shipping costs, minus the costs the carrier charges us for the return. If you still wish to receive the item, we will send it again once you have paid the new shipping costs.

Refund

We refund the full amount, including the standard outbound shipping costs, within 14 days of you informing us of your withdrawal. We may withhold the refund until we have received the item back or until you can show that you have sent it. We refund using the same payment method you used, unless we agree otherwise.

Condition of the item

You may examine the item as you would in a shop. If the item has been handled more than necessary to assess it, for example lit, used or damaged, we may charge for the loss in value.

Exceptions

The right of withdrawal does not apply to items made to measure or personalised at your request. It also does not apply to sealed items that cannot be returned for hygiene reasons if the seal has been broken after delivery.

Legal guarantee

All our items come with a 2-year legal guarantee from delivery. Report any defect within 2 months of discovering it to info@kevinsboutique.be, so we can quickly resolve the problem by repair, replacement, price reduction or refund, as provided by law.

Damaged or wrong item?

Until you receive the parcel, the risk lies with us. Contact us if you receive a damaged or incorrect item and we will resolve it free of charge.

The model withdrawal form is in Dutch. You can also simply send us an email clearly stating that you are withdrawing from your purchase.